​Making a booking

Dates are secure upon payment of the £65.00 deposit and signing of the contract. Please note that for legal purposes, bookings cannot be finalised without providing a UK address, email and contact number. This information will never be shared with any other party without prior permission.

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Weekend and Bank Hol minimum spend

Weddings taking place on a Saturday, Sunday and any Bank Holiday throughout the year would have a minimum rate of £325.00 or a bride +3 other adults. (inclusive of the deposit, but excluding trials, moving and travel costs). In the event where a party member is excluded after the booking has been confirmed, leaving the balance below the minimum rate, full payment would still be required even if they are not having make-up applied. Natalie Ricciardi MUA reserves the right to cancel services with no reimbursement of prior payments if the minimum rate is not covered.

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Trial Runs

Trial runs are a separate payment, not included in the cost of the minimum rate and are non-refundable under any circumstances once the service has been carried out. Cancellations from and with less than 14 days notice prior to the appointment would be non-refundable, but may be moved to another date with a 15% charge. Please see 'Rescheduling a Trial' for more details.

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Payments

Payments for services provided are to be paid via BACS at least 14 days prior to any booked appointment. This information will be shown in your invoices. Natalie Ricciardi MUA reserves the right to cancel services for any appointment if payments are not made within this time, with no reimbursement of any prior payments.

Rescheduling a Trial Run

When requesting the date of a trial to be moved from and with less than 14 days’ notice, a 15% charge will be applied to the total cost of the rearranged appointment. If an additional party member is no longer able to attend for any reason, giving from and with less than 14 days' notice, 30% of their payment would still be required due to the extra time Natalie Ricciardi MUA has allocated, not deducted from the final balance of services on the day of the wedding.

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Cancellations

Cancelling a confirmed booking from and with less than:

• 8 weeks notice - 50% of the remaining balance would be required

• 6 weeks notice - 75% of the remaining balance would be required

• 30 days' notice - 100% of the remaining balance would be required ​

 

All cancellations will be followed by a confirmation email. The deposit will be treated as a cancellation fee and all completed trials and travel costs will be non-refundable.

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Deposit explained

The deposit covers the costs of all administrative tasks throughout your booking as well as securing the dates of services. It is non-refundable/non-transferable and should be sent via BACS upon signing the contract. Failure to do so will result in your date to be given to the next person or party waiting without prior consent.

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Moving Fee explained

​For bookings where moving from one location to another is required, a flat rate of £15.00 will be applied to the total balance for the time spent packing away, moving and setting back up again. This is an additional fee separate to the cost of travel. Please be aware that moving can add up to 30 minutes onto the scheduled time, therefore would apply even if moving is within the same complex, for example, from an on-site cottage or home, to the ceremonial venue.

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Weather restrictions, Postponing and Pandemics

All confirmed bookings having to be postponed due to local weather and/or any government restrictions, including pandemics, will be moved to the new date free of charge for 6 months from the original wedding or party date. In the event where Natalie Ricciardi MUA is not available for the new date requested, the deposit would still stand as non-refundable, including any payments for travel and trials that have already been carried out.

 

Travel, Hotel and Parking Fees

All travel is inclusive of mileage for up to a total of 10 miles from GL4 and back (This can also be defined as 5 miles each way) Any amount of mileage over this will incur a fee of £0.75 per additional mile, added to the balance of each appointment.

 

The client will be required to cover the charges when make-up services are being conducted, for example hotel and/or meter parking. The client would also be required to cover the costs of hotel accommodation in circumstances where it is more feasible for Natalie to be closer to the venue or preparation address.

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Allergies and Sensitivities

Prior to any appointment, Natalie requires information on whether the client has any allergies or sensitivities. A plan will always be set in place, however, as the skin can have a sudden reaction to anything at any time, in no event will Natalie Ricciardi MUA be held liable for damages.

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Photographs

Natalie may wish to take photos and videos of your trial and/or wedding morning to use for social media and marketing/promotional purposes. However, this will only be done with prior consent.