​Making a booking

Dates are secure upon payment of the £65.00 booking fee and signing of the contract. Please note that for legal purposes, bookings cannot be finalised without providing a UK address, email and contact number. This information will never be shared with any other party without prior permission.

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Weekend and Bank Hol minimum spend

For weddings taking place on Saturdays, Sundays, and UK Bank Holidays throughout the year, a minimum spend of £380.00 applies. This equates to services for the bride plus three additional adults, inclusive of the booking fee but excluding trials, moving fees, and travel costs. Natalie Ricciardi MUA reserves the right to cancel services with no refund of prior payments if the minimum spend is not met.

 

​​Changes in party size

If numbers in your bridal party are reduced after the booking has been confirmed, the amount stated in your contract will still be due. If numbers are added, a new contract with a revised quote will be sent for you to sign and return.​​

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Wedding Day Payments

Full payment for wedding day services must be made at least 30 days prior to the wedding date. Failure to make payment within this timeframe may result in cancellation of services, with no refund of prior payments.

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Trial Runs

Trials are charged separately to the cost of services on the day and are payable at least 14 days prior to the agreed appointment via a payment link sent to you. Once an appointment has been completed, payments are strictly non-refundable. Trial cancellations from and with less than 14 days’ notice are also non-refundable, though may be rescheduled for a 15% fee (see Rescheduling a Trial for more).​

Rescheduling a Trial Run

Rescheduling a trial from and with less than 14 days’ notice will incur a charge of 15% of the total cost of the new appointment. If a party member is unable to attend giving from and with less than 14 days’ notice, 30% of their original payment remains payable. This covers the time reserved by Natalie Ricciardi MUA and will not be deducted from the final wedding day balance.

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Cancellations

Complete cancellation a confirmed booking from and with less than:

• 8 weeks notice - 50% of the remaining balance would be required

• 6 weeks notice - 75% of the remaining balance would be required

• 30 days' notice - 100% of the remaining balance would be required ​

 

All cancellations will be followed by a confirmation email. The booking fee will be treated as a cancellation fee and all completed trials and travel costs will be non-refundable.

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Booking Fee Explained

The booking fee secures your wedding date and covers all administrative tasks throughout your booking. It is non-refundable and non-transferable, and must be paid to the nominated account upon signing the contract. If payment is not received, the date may be released without prior notice and offered to the next waiting client.​

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Moving Fee Explained

Where moving is required, a flat fee of £15.00 will be added to the final balance to cover time spent packing down, relocating, and resetting. This fee is separate from travel costs. Transfers extend the scheduled timeline by up to 30 minutes and apply even for moves within the same complex (e.g., from an on-site cottage to the venue).

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Weather, Postponements & Restrictions

Confirmed bookings impacted by weather, the client postponing or any government restrictions may be rescheduled free of charge within 6 months of the original date. If Natalie Ricciardi MUA is unavailable for the new date, the booking fee remains non-refundable, including prior payments for travel and trials.

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If Natalie Ricciardi MUA Cancels

In the unlikely event Natalie Ricciardi MUA must cancel a booking made directly with her, every effort will be made to offer a replacement from her trusted team of skilled stylists. The booking fee will transfer to the replacement stylist, with quoted service fees remaining unchanged except for travel costs, which will be recalculated as necessary. If no replacement can be found, the booking fee will be refunded in full. 

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Travel, Hotel and Parking Fees

All travel is inclusive of mileage for up to a total of 10 miles from GL4 and back (This can also be defined as 5 miles each way) Excess mileage is charged at £0.90 per additional mile, added to the balance of each appointment.

 

Clients are responsible for all related hotel, parking, and accommodation costs when services are provided, including where overnight stays are necessary.

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Allergies Discloser & Liability

Prior to any appointment, information on whether the client has any allergies or sensitivities is required. A plan will always be set in place, however, as its possible for sudden reactions to occur to anything topical, in no event will Natalie Ricciardi MUA be held liable for damages.

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Photography Consent

With prior consent, Natalie Ricciardi MUA and/or her team members may capture images or videos for promotional use.