Terms & Conditions 

​Making a booking

Dates are secure upon payment of the £65.00 booking fee and signing of the contract. Please note that for legal purposes, bookings cannot be finalised without providing a UK address, email and contact number. This information will never be shared with any other party without prior permission. For team member bookings, 20% of the total balance of each service on the day will be required. This would be an additional cost to the £65.00 booking fee if you have already booked Natalie independently.

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Weekend and Bank Hol minimum spend

For weddings taking place on Saturdays, Sundays, and UK Bank Holidays throughout the year, a minimum spend of £365.00 applies. This equates to services for the bride plus three additional adults, inclusive of the booking fee but excluding trials, moving fees, and travel costs. Natalie Ricciardi MUA reserves the right to cancel services with no refund of prior payments if the minimum spend is not met.

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• Change in party size when booking Natalie Ricciardi independently: If numbers in a confirmed booking are reduced, bringing the new total below the required minimum rate, the original payment will still be due.​

• Team Member Services: Each service (hair and/or makeup) provided by a team member is charged at a minimum rate of £365.00 for services on the day (inclusive of the booking fee but excluding trials, moving fees, and travel costs) on a Saturday, Sunday and any UK bank holiday throughout the year.

• Team Bookings & Adjustments: If numbers are booked and later reduced, a 20% fee will be retained for each removed service, even if the total still meets or exceeds the minimum spend requirement.

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Wedding Day Payments

Full payment for wedding day services must be made at least 30 days prior to the wedding date, as detailed in your invoice and contract for team bookings. Failure to make payment within this timeframe may result in cancellation of services, with no refund of prior payments.

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Trial Runs

Trial appointments are charged separately and excluded from the minimum package rates. Once completed, trial payments are strictly non-refundable. Cancellations from and with less than 14 days’ notice are also non-refundable, though trials may be rescheduled for a 15% fee (see Rescheduling a Trial for more).

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Trial Run Payments

Payments for trial services must be made at least 14 days prior to the scheduled appointment. For team bookings, this will be clearly stated in your contract. Natalie Ricciardi MUA and/or the team reserve the right to cancel the appointment without refund if payment is not received within this timeframe.

Rescheduling a Trial Run

Rescheduling a trial from and with less than 14 days’ notice will incur a charge of 15% of the total cost of the new appointment. If a party member is unable to attend giving from and with less than 14 days’ notice, 30% of their original payment remains payable. This covers the time reserved by Natalie Ricciardi MUA and/or her team and will not be deducted from the final wedding day balance.

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Cancellations

Cancelling a confirmed booking from and with less than:

• 8 weeks notice - 50% of the remaining balance would be required

• 6 weeks notice - 75% of the remaining balance would be required

• 30 days' notice - 100% of the remaining balance would be required ​

All cancellations will be followed by a confirmation email. The booking fee will be treated as a cancellation fee and all completed trials and travel costs will be non-refundable.

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Booking Fee Explained

The booking fee secures your wedding date and covers all administrative tasks throughout your booking. It is non-refundable and non-transferable, and must be paid to the nominated account upon signing the contract. If payment is not received, the date may be released without prior notice and offered to the next waiting client.​

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Moving Fee Explained

Where moving is required, a flat fee of £15.00 will be added to the final balance to cover time spent packing down, relocating, and resetting. This fee is separate from travel costs. Transfers extend the scheduled timeline by up to 30 minutes and apply even for moves within the same complex (e.g., from an on-site cottage to the venue).

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Weather, Postponements & Restrictions

Confirmed bookings impacted by weather, the client postponing or any government restrictions may be rescheduled free of charge within 6 months of the original date. If Natalie Ricciardi MUA or her team are unavailable for the new date, the booking fee remains non-refundable, including prior payments for travel and trials.

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If Natalie Ricciardi MUA Cancels

In the extremely unlikely event Natalie Ricciardi MUA must cancel a booking made directly with her, every effort will be made to offer a replacement from her trusted team of skilled stylists. The booking fee will transfer to the replacement stylist, with quoted service fees remaining unchanged except for travel costs, which will be recalculated as necessary. If no suitable replacement can be found, the booking fee will be refunded in full. If any team member is unable to fulfil a booking, the 20% booking fee correlated to them will be refunded, and all reasonable efforts will be made to assist in finding an alternative artist outside of Natalie Ricciardi MUA.

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Travel, Hotel and Parking Fees

All travel is inclusive of mileage for up to a total of 10 miles from GL4 and back (This can also be defined as 5 miles each way) Excess mileage is charged at £0.90 per additional mile, added to the balance of each appointment. For team members, travel costs will be applied in line with their postcodes.

Clients are responsible for all related hotel, parking, and accommodation costs when services are provided, including where overnight stays are necessary.

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Allergies Discloser & Liability

Prior to any appointment, information on whether the client has any allergies or sensitivities is required. A plan will always be set in place, however, as its possible for sudden reactions to occur to anything topical, in no event will Natalie Ricciardi MUA and/or any of the team members be held liable for damages. Natalie Ricciardi MUA and her team members hold up-to-date Public Liability Insurance.

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Photography Consent

With prior consent, Natalie Ricciardi MUA and/or her team members may capture images or videos for promotional use.