​Making a booking

Dates are secure upon payment of the booking fee, followed by an emailed contract. Sending the booking fee would be taken as agreement of these Terms & Conditions and any quotes discussed with Natalie Ricciardi MUA. Please note that for legal purposes, bookings cannot be confirmed without providing a UK address, email and contact number. This information will not be shared with any other parties.

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Wedding makeup bookings

All wedding makeup bookings require a non-refundable booking fee of £50.00. This amount will be deducted from the total balance of 'On-The-Day' wedding make-up. Please see 'Booking Fee Explained' for more details.

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Weekend and Bank Hol minimum spend

Weddings taking place on a Saturday, Sunday and Bank Holiday throughout the year would require a minimum spend of £305.00 to include a bride +3 other adults. (inclusive of the booking fee, excluding trials, moving and travel costs) In the event where a party member is excluded after the booking has been confirmed, leaving the balance below the minimum spend, full payment would still be required even if they are not having make-up applied. Please note that Natalie Ricciardi MUA reserves the right to cancel services with no reimbursement of prior payments if the minimum spend is not covered.

​There is no minimum spend required for weddings taking place on a Monday - Friday (excluding bank holidays).

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Party and occasion makeup bookings

Party and occasion makeup bookings require a non-refundable/non-transferable booking fee of £30.00 which will be deducted from the total balance of 'Day-Of-Event' make-up. Please see 'Payments' for more information on when balances are due.

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Trial runs

Trials are a separate payment, not included in the cost of the minimum spend and are non-refundable under any circumstances once the service has been carried out. Cancellations from and with less than 14 days notice prior to the appointment would be non-refundable, but may be moved to another date with a 15% charge. Please see 'Rescheduling a Trial' for more details.

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Payments

Payments for services provided are to be paid via BACS at least 14 days prior to a booked appointment. This information will be shown in the clients emailed contract after the booking fee has been received. Natalie Ricciardi MUA reserves the right to cancel services for any appointment if payments are not made within this time, with no reimbursement of any prior payments.

Booking fee explained

Sending the booking fee would be taken as agreement of these Terms & Conditions and any quotes discussed with Natalie Ricciardi MUA. This amount covers the costs of administrative tasks as well as securing the dates of services, is non-refundable/non-transferable and should be sent upon agreement via BACS. Failure to do so will result in the dates of services to be given to the next person or party waiting without prior consent.

Moving fee explained

For bookings where moving from one location to another is required, a flat rate of £15.00 will be applied to the total balance for the time spent packing away, moving and setting back up again. This is an additional fee separate to the cost of travel. Please be aware that moving can add up to 30 minutes onto the scheduled time, therefore would apply even if moving is within the same complex, for example, from an on-site cottage or home, to the ceremonial venue.

Weather restrictions, pandemics & postponing

All confirmed bookings having to be postponed due to local weather and/or any government restrictions, including pandemics, will be moved to the new date free of charge for 6 months from the original wedding or party date. In the event where Natalie Ricciardi MUA is not available for the new date requested, the booking fee would still stand as non-refundable, including any payments for travel and trials that have already been carried out.

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Cancellations

Cancelling a confirmed booking from and with less than:

• 8 weeks notice - 50% of the remaining balance would be required

• 6 weeks notice - 75% of the remaining balance would be required

• 30 days' notice - 100% of the remaining balance would be required

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​All cancellations will be followed by a confirmation email. The booking fee will be treated as a cancellation fee and all completed trials and travel costs will be non-refundable.

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Rescheduling a trial

When requesting the date of a trial to be moved from and with less than 14 days’ notice, a 15% charge will be applied to the total cost of the rearranged appointment. If an additional party member is no longer able to attend for any reason, giving from and with less than 14 days' notice, 30% of their payment would still be required due to the extra time Natalie Ricciardi MUA has allocated. These percentages are not deducted from the final balance of make-up on the day of the wedding.

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Travel

All travel is inclusive of mileage for up to a total of 10 miles from GL4 and back (This can also be defined as 5 miles each way) Any amount of mileage over this will incur a fee of £0.75 per additional mile, which is added to the total balance of each appointment.

 

Hotel and parking fees

The client will be required to cover the charges when make-up services are being conducted, for example hotel and/or meter parking. The client would also be required to cover the costs of hotel accommodation in circumstances where it is more feasible for Natalie to be closer to the venue or preparation address.

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Allergies

Prior to any appointment, Natalie requires information on whether the client has any allergies. A plan will always be set in place, however, as the skin can have a sudden reaction to anything at any time, in no event will Natalie Ricciardi MUA be held liable for damages.

 

Photographs

Natalie Ricciardi may wish to take photos and videos of a clients' wedding morning to use for promotional purposes. However, this will only be done with prior consent.