Terms & Conditions
MAKING A BOOKING
Booking is fully secure upon payment of the booking fee, followed by an emailed contract.
WEDDING MAKEUP BOOKINGS
All wedding make-up bookings require a non-refundable £30.00 booking fee to cover the costs of administrative tasks and secure the date of the wedding. This amount will be deducted from the total balance of 'On-The-Day' wedding make-up.
WEEKEND & BANK HOL MINIMUM SPEND
Any wedding taking place on a Friday, Saturday, Sunday and bank holiday Monday from 1st March - 30th November would require a minimum spend of £265.00 (inclusive of the booking fee, excluding trials, moving and travel costs). This can also be defined as 4 people to include a bride and 3 other adults. In the event where a party member is excluded after the booking has been confirmed, leaving the balance below the minimum spend, full payment would still be required even if they are not having make-up applied. Please note that Natalie reserves the right to cancel her services with no reimbursement if the minimum spend is not covered.
There is no minimum spend required to have make-up applied on a Monday-Thursday (excluding bank holidays) however, any party over 5 may require sourcing another make-up artist to assist depending on the time of the ceremony.
PROM & OCCASION MAKE-UP BOOKINGS
All other occasion make-up bookings, including parties and proms will require a non-refundable £30.00 booking fee which will be deducted from the total balance of 'Day-Of-Event' make-up. Please see 'Payments' for more information on when balances are due.
Trials are a separate payment, not included in the cost of the minimum spend and are non-refundable under any circumstances once the service has been carried out. Cancellations after 14 days prior to the appointment will be non-refundable but rescheduling may be moved to another date with a 10% charge. (Please see 'Rescheduling a Trial' for more details)
All payments for services provided are to be paid into the nominated account at least 14 days prior to a booked appointment. This information will be shown in the clients emailed contract after the booking fee has been received. Natalie reserves the right to cancel her services for any appointment with no reimbursement if payment is not made within this time.
BOOKING FEE EXPLAINED
The booking fee is used to cover the costs of all administrative tasks carried out as well as securing the date of the wedding or event. This is non-refundable and should be sent to the nominated account upon agreement. Failure to send the booking fee will result in the chosen date to be given to the next person or party waiting without prior consent.
MOVING FEE EXPLAINED
For weddings where moving from one location to another is required, a flat rate of £10.00 will be applied to the total balance for the time spent packing away, moving and setting back up again. This is an additional fee separate to the cost of travel. Packing and setting up again can add up to 30 minutes onto the schedule time, therefore would apply even if moving is within the same complex, for example, from an on-site cottage/home to the manor/hotel next to it.
COVID-19 & POSTPONING A WEDDING
All confirmed weddings with Natalie having to be postponed due to Covid-19 and/or government restrictions will be moved to their new date free of charge up until the end of 2022 under updated prices. In the event where Natalie is not available for the new date requested, the booking fee would still stand as non-refundable, including any payments for trials that have already been carried out.
The booking fee will be treated as a cancellation fee should the client wish to completely cancel any booking at any time. If a client cancels their wedding or event with less than 14 days notice, the full remaining balance would still be required and non-refundable if already pre-paid. This will be followed up by a Termination of Contract confirmation email.
RESCHEDULING A TRIAL
In the event where the client requests the date of a trial to be moved with less than 14 days’ notice, a 10% charge will be applied to the total cost of the rearranged appointment. If an additional party member is no longer able to attend for any reason, giving less than 14 days' notice, full payment would still be required. Due to the extra time Natalie has allocated for the appointment, this amount will not be deducted from the final balance of make-up on the day of the wedding, but may be transferable to another date with a 10% charge.
All travel is inclusive of mileage for up to a total of a 10 miles from GL4 and back (This can also be defined as 5miles each way) Any amount of mileage over this will incur a fee of £0.70 per additional mile, which is added to the total balance of each appointment.
HOTEL AND PARKING FEES
In circumstances when parking fees apply, the client will be required to cover the charges when make-up services are being conducted, for example hotel and/or meter parking. The client would also be required to cover the costs of hotel accommodation in circumstances where it is more feasible for Natalie to be closer to the venue or preparation address on the day of the wedding or event.
PERSONAL INFORMATION & ALLERGIES
Prior to any appointment, Natalie requires information on whether the client has any allergies. A plan will always be set in place tailored to each persons needs. However, as the skin can have a sudden reaction to anything at anytime, in no event will Natalie Ricciardi MUA be held liable for damages however characterised.
Natalie Ricciardi reserves the right to take photographic or film records of any make-up applications, and may use the content for promotional and/or commercial purposes. However, this will only be with a clients consent.